Using the power of the Watson supercomputer your bank could soon be stalking you on Twitter. And that might not be a bad thing.
"Those tools? Life-event detection and psycholinguistic analysis. The idea is pretty simple, and it’s all a part of IBM’s initiative to help companies design the customer experience of tomorrow. What if a computer using linguistic analysis could read customers’ social media profiles to better understand who they actually are, then use that data to figure out a better way to approach them, and predict the services or products they’ll need in the future?"
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