IBM’s Next Big Thing: Psychic Twitter Bots


See on Scoop.itprojectbrainsaver

Using the power of the Watson supercomputer your bank could soon be stalking you on Twitter. And that might not be a bad thing.

Mark Aldiss‘s insight:

"Those tools? Life-event detection and psycholinguistic analysis. The idea is pretty simple, and it’s all a part of IBM’s initiative to help companies design the customer experience of tomorrow. What if a computer using linguistic analysis could read customers’ social media profiles to better understand who they actually are, then use that data to figure out a better way to approach them, and predict the services or products they’ll need in the future?"

See on www.fastcodesign.com