Audentify Launches Intelligent IVR System


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Cambridge, England – September 29, 2004 – Audentify, a leading provider of next-generation contact center technology and a division of Autonomy Corporation plc (Nasdaq: AUTN; LSE: AU.), today announced the launch of Audentify Intelligent IVR, an Interactive Voice Response system that allows organizations to effectively automate customer service operations in the contact center by truly considering customers’ needs. Intelligent IVR forms an accurate understanding of a caller’s query in real-time and automatically acts upon this information, providing an intelligent and dynamic response

Mark Aldiss‘s insight:

See on www.autonomy.co.jp